Cancellation & Refund Policy
Stamford Flowers & Gifts - Cancellation & Refund Policy
Cancellation of order must be made 24 hours in advance before the delivery time for Singapore delivery.
For cancellation request received less than the stipulated time, the full purchase amount will apply.
A special cancellation policy will apply for festive seasons like Christmas, Lunar New Year, Valentine's Day and Mother's Day.
Please email cancellation requests to us at firstname.lastname@example.org with your order number or call our hotline at Tel: (65) 6842 1330 at least 24 hours before delivery.
Refunds are processed and submitted to the bank within 14 working days* of receipt of your refund request. Thereafter, the bank will process the credit to your credit card. The time frame for the credit to manifest in your credit card statement is defined by the bank.
*Working days are defined as Mondays to Fridays 9am to 6pm.